Automakers Broaden Efforts to Help Train, Keep Service Techs

Warren DeBardelaben, Nissan North America’s director of dealer support, has overseen the automaker’s service technician training program since 2006. In that time, he says, more than 5,000 techs have graduated from it.

“And it’s still not enough,” DeBardelaben told Fixed Ops Journal. “We’re still short.”

About 9,500 upper-level service technicians work at the automaker’s Nissan and Infiniti dealerships, along with more than 2,800 lower-level lube techs. To meet annual needs, DeBardelaben says, the Nissan brand needs to recruit 1,500 high-skill technicians a year, and Infiniti another 300.

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