Laticia Middleton perches in front of a computer at the Greater Sacramento Urban League’s job center, scanning employment ads. At 30, with two children, a high school diploma and a job at a call center, Middleton is the kind of student Gov. Jerry Brown has in mind as he pushes for a new online community college.
The thing is, Middleton has tried online education before—and the results were less than stellar. Two years ago, she signed up for virtual business classes through De Anza College, a state community college in Cupertino. But when a question came up about her enrollment, Middleton said, she couldn’t find a real person to talk to.